We sell our products via our online shop and in our pop-up store at Potsdamer Straße 83, 10785 Berlin.

Find our products via the navigation. There you can choose between specific categories, f.e. 'All products', 'Sets', 'Face', etc. Otherwise you can also use the search field at the top right which opens when you click on the magnifying glass icon. Then click on your desired product to find out more details.

We always appreciate your feedback since the opinions of our customers are very important to us. To let us know what you think about a particular product, please send us an email or go to the bottom of a specific product page and write a review.

Go to the bottom of a product page and click on the ‘Reviews’ tab. There you can find existing customer reviews, with comments and opinions about our products.

All our products are 100% vegan!

Yes, our products are cruelty-free! We neither test on animals, nor do we engage third parties that test on animals.

Our products have been developed to suit all skin types and are therefore also suitable for sensitive skin, but of course we cannot completely rule out individual intolerances. For more detailed information about ingredients, simply visit our online shop. On our product pages under the dropdown 'Ingredients' you can find further information. If you still have any questions about the ingredients, our customer service team will be happy to help.

We are not aware of any side effects of our products, but of course we cannot completely rule out individual intolerances. The ingredients of the products can be found on the individual product pages. Simply visit our online shop. Under the dropdown ingredients you can find further information. If you still have any questions about the ingredients, our customer service team will be happy to help.

1) Optional: Create a customer account if this is your first order. Otherwise, log in to your account with your email address and password.

2) Add items to the cart. You can than change the amount or delete products as needed. Then click on the 'Checkout' button.

3) If you are using a voucher code, click on 'Add voucher code'. The discount will be automatically applied to the total amount of your order.

4) Then select your delivery method (PLEASE NOTE: Don't forget to check your address before confirming).

5) By selecting a payment method, you will automatically complete your order and receive a confirmation email.

Yes, after completing your order you will automatically receive a confirmation email.

We will try to prepare your parcel for dispatch as quickly as possible. As soon as you have received an order confirmation by email, your order is being processed and cannot be changed by you or customer service.

Please contact our customer service directly and we will try to change your order in time. Please note, however, that we will try to prepare your parcel for dispatch as quickly as possible. As soon as you have received an order confirmation by email, your order is being processed and can probably no longer be changed.

After the purchase, our customers receive an invitation via email to rate the purchased products. You can also review a product on the corresponding product page. Simply scroll down und find the 'Reviews' section. We appreciate your feedback!

You can buy a gift voucher on our website with a minimum spend of 10€.

Once you have selected the products you would like to purchase and added them to your shopping basket, you can use your Gift Voucher as a payment method. Any remaining balance will not be refunded, but you can simply use the gift voucher again the next time you shop!

Our gift card has no expiry date.

From 50€ purchase value (after discount) the shipping is free for you.

Overview of shipping costs depending on the country of delivery:

Shipping costs*

• Germany and Austria: 3,95€ + free shipping from 50€
• UK, France, Italy, Belgium,
  Netherlands, Poland, Luxembourg, Monaco, Spain, Portugal, Denmark, Sweden: 5,95€ + free shipping from 50€
• Norway, Switzerland: 7,95€ + free shipping from 50€

* Any customs duties or local taxes must be borne by the recipient.
The shipping costs and VAT depend on your place of residence and are therefore initially displayed in the shopping cart as flat-rate estimates. During the purchase process, these values are updated and finally displayed in the totals overview.

We dispatch within 5-7 days after receipt of order (Mon-Fri). For pre-orders, we will dispatch the order as soon as all items in the order are in stock. Information about the expected delivery date of your pre-order can be found on the respective product page.

As soon as we have received your payment, you will receive an email with the order confirmation. We will send you another email as soon as your order has been dispatched. This email will contain a link that you can use to track your delivery at any time until it arrives at your home.

If you were not at home at the time of delivery, the delivery person probably left delivery information in your letterbox. Please first check whether the parcel was left with your neighbours or taken to a parcel shop. If you still cannot find your parcel, please contact our customer service.

If you have not received an order confirmation, please check your other email folders first. Check the spam folder in particular. Please also make sure that your inbox is not full, otherwise no emails can be received. If you have accidentally entered an incorrect email address or the order confirmation cannot be found despite correct entry, please contact our customer service.

If tracking shows that your package has been returned to the sender, this may be due to an incorrect or incomplete address. Please contact Customer Service so that we can correct the address details and arrange for a new shipment. If there has been an error in transit, we will resend your package as soon as possible. If the carrier has made multiple attempts to deliver your package, an additional delivery charge may apply.

We are sorry to hear that you have received an incomplete order, please contact our customer service and let us know which item is missing from your order. Our customer service will then get back to you with a solution.

We are sorry to hear that you have received a damaged product. In this case, please contact our customer service or use our contact form. Ideally, attach a photo of the damaged product. Thank you very much! Our customer service will then get in touch with you.

We are sorry to hear that you have received a wrong item. In this case, please contact our customer service or use our contact form. Our customer service will then get in touch with you.

We are sorry to hear that you are not satisfied with your purchase. Please contact our customer service and let us know which product you are not satisfied with and whether it is still unused or has already been used. Our customer service will then get back to you with a solution.

If your product is still unused, you can of course exchange it for another one. Simply contact our customer service team and let us know which product you would like to replace.

You can find all information about your right of cancellation in our cancellation policy here.

We will bear the costs of the return! Please contact our customer service and let us know the reason for your return. We will then send you a DHL return label by email.

We ask for your understanding that we cannot take back products that have already been opened for reasons of hygiene.

Please note that a full refund is only possible if the product and packaging are unopened!

Your personal account allows you to view all your orders at any time. You can also easily manage your billing and delivery addresses and select them in just a few clicks the next time you shop with us.

You can create your personal account at any time by clicking on the account icon at the top right of the page. Simply click on 'Create Account' on the login page. Alternatively, you can create an account when you place your first order. Once you have been requested to enter your contact details, you will have the option to tick the 'Save my details and pay faster next time' box to create your account.

You can subscribe to our newsletter by entering your email address here.

You are welcome to sign up for our newsletter and receive a discount for your first order. You can also follow our Instagram account (@kessberlin) to make sure you don't miss any promotions!

Unfortunately, you can only redeem one code per order. This applies regardless of whether the voucher code is for a discount or a free gift. So if you have several discount codes, choose your favourite!

You can only use each promotional code for a single order per person.

Please contact our customer service or use our contact form and let us know which promotional code you wanted to redeem. We can refund the promotional code retrospectively. You do not need to place a new order!

Once you have selected your desired products and added them to the shopping basket, you can enter your promotional code in the ‘Gift card or discount code’ field and then click on ‘Apply’.

PLEASE NOTE: If the promotional code you entered is not applicable, please check the conditions and validity of the code.

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Please send your co-operation request including insights of your profile to: Content@kessberlin.de